Conectys says AI voice agent Tysa handled thousands of multilingual conversations in first year

Conectys marked the first anniversary of Tysa, its AI voice agent, saying the tool has handled thousands of conversations in 55 countries and more than 20 languages since launching in June 2025. The company is using the milestone to showcase its shift toward an AI-native business transformation outsourcing model and to signal broader expansion ahead.

Why it matters: - Tysa shows how customer experience teams are using AI voice tools to handle routine calls at global scale while keeping humans available for complex issues. - Conectys is positioning the product as a proof point for its move from traditional outsourcing to Business Transformation Outsourcing, or BTO. - The company says the model combines automation, multilingual coverage and human support for brands that operate across markets and time zones.

What happened: - Conectys marked the first anniversary of Tysa, its conversational AI voice agent, on July 30, 2026. - Tysa launched in June 2025. - The system has powered thousands of conversations across 55 countries and more than 20 languages. - Conectys said Tysa now handles inbound and outbound interactions around the clock.

The details: - Tysa was built by Conectys' IT Data Solutions team in partnership with ElevenLabs. - The voice agent uses speech-to-text, large language model reasoning and text-to-speech to support natural conversations. - Tysa is designed to go beyond rigid interactive voice response menus and scripted replies. - Key functions include inbound call handling, workflow guidance, agentic AI actions, outbound calls, human handoff and responsible AI controls. - The system can schedule meetings, update records and trigger downstream workflows during a conversation. - When a case needs empathy or judgment, Tysa transfers the interaction to a human agent with full context preserved. - Conectys says the platform runs on secure, compliant and fully governed AI infrastructure. - Tysa can support gaming customers with account access, in-game purchases and safety reports. - In e-commerce, Tysa can handle questions about orders, deliveries, returns and product information. - In hospitality, Tysa can help with bookings, itinerary changes and updates tied to delays or cancellations. - Conectys said its broader service model combines multilingual agents, native AI solutions, a global gig workforce and employer-of-record capabilities. - The company delivers services in more than 100 languages, operates 14 delivery hubs and uses a global gig workforce in more than 180 countries. - Conectys said it has more than 20 years of experience and works across retail, e-commerce, travel, fintech, gaming and social media.

Between the lines: - Conectys is using Tysa to argue that AI should not replace human support, but should shift routine work away from agents and reserve people for higher-value interactions. - The product launch also reflects a broader market bet on voice AI as customer service demand grows and brands look for 24/7 multilingual coverage. - Tomasz Kacała, Data Solutions Manager at Conectys, said Tysa reflects the company's move toward intelligent automation paired with human experience. - Market.us projects the voice AI agent market will grow at a 34.8% compound annual rate, from $2.4 billion in 2024 to $47.5 billion by 2034.

What's next: - Conectys plans to expand Tysa's language capabilities and deepen workflow integrations. - The company also plans to explore new use cases in contact center support, data annotation QA, Trust & Safety and outbound engagement programs. - Kacała said Conectys expects AI efficiency and human empathy to work together in future customer experiences.

The bottom line: - Tysa is becoming Conectys' showcase for how multilingual voice AI can scale support without removing humans from the process.